Summary for ESC # 999999999

Ship To Info Bill To Info
Company: Acme Corporation Company: Acme Corporation
Contact: Joe Smith Contact: Joe Smith
Alt Contact: Alt Contact:
Address 1 123 Anywhere Street Address 1 123 Anywhere Street
Address 2 Address 2
City: Yourtown City: Yourtown
State: NH State: NH
Zipcode: 012345 Zipcode: 012345
Country: USA Country: USA
Telephone: 603-654-6111 Telephone: 603-654-6111
Fax: 603-654-3880 Fax: 603-654-3880

Express Code: 999999999 Purchase Order: PD-1980 Quantity: 3
Date Issued: 9/8/2001
Notes: Jay richards JLR Industries 1-508-987-0386


Item Descriptions

Item # Quantity Model # Serial # Status
1 1 LXX1500WXT2S115A 9838d989d9s Closed
2 1 LXXRT3S230A 2390909d9082d Closed
3 1 LXXWX3000RTS115A 32432d343434d Closed


Technical Events

Date / Time Tech Item Event Description
2000-06-29 14:58 Dan 1 Received UNIT WAS PACKED POORLY WITH PEANUTS, AND HAD BROKEN THROUGH THE BOTTOM OF THE BOX. NO VISABLE DAMAGE OTHER THAN THE PAINT AROUND THE COUPLING IS GONE WHERE IT WAS HITTING THE GROUND.
2000-06-29 15:33 Dan 1 Inspection UPON INITIAL INSPECTION, UNIT APPEARS TO HAVE BEEN TAKEN CARE OF AND IS IN FAIRLY GOOD SHAPE. THERE WAS A FIELD INSTALLED BRAKE WHICH LOOKS LIKE IT HAS SEEN SOME WEAR ON THE HINGE WHICH COULD AFFECT ITS ABILITY TO PULL OFF.
2000-06-30 09:15 Dan 1 T/S and Repair TESTED UNIT, NOTICED THE MOTOR WAS STRUGGLING, AND THE BRAKE PAD WAS NOT PULLING OFF DUE TO THE WORN HINGE. BYPASSED BRAKE, THE ACTUATOR WORKS UNDER TORQUE NO PROBLEM. REPLACED BRAKE ASSY., AND CAPACITOR ENDS, (LOOKS LIKE THEY COULD HAVE BEEN DAMAGED DURING FIELD TROUBLSHOOTING). PULLED ACTUATORS UPPER DECK TO INSPECT GEARS, AND REFRESH GREASE. TESTED TO 110% TORQUE, WORKS GREAT.
2000-06-30 09:32 Dan 1 Warranty - NO -
2000-06-30 10:07 Dan 1 Other THE CHARGE WILL BE THE MINIMUM ONE HOUR LABOR FOR NON-WARRANTY REPAIR, AND THE COST OF THE BRAKE ASSY.
2000-06-30 10:39 Dan 1 Shipping UNIT SHIPPED UPS GROUND ON S.O. #100390
2000-06-30 10:47 Dan 1 Closed -

2000-06-29 14:58 Dan 2 Received UNIT WAS PACKED POORLY WITH PEANUTS, AND HAD BROKEN THROUGH THE BOTTOM OF THE BOX. NO VISABLE DAMAGE FOUND.
2000-06-29 15:44 Dan 2 Inspection UNIT LOOKS LIKE IT WAS IN THE WAR. THE ALUM. COVER IS CRACKED NEAR WHERE THE POSITION INDICATOR USED TO BE. IT APPEARS AS THOUGH A LARGE OBJECT STRUCK THE TOP OF THE ACTUATOR. UPON REMOVING THE COVER SEVERAL SCREWS HAD BROKEN OFF THE MOTOR SUPPORT PLATE, AND IT HAD LIFTED UP FROM THE BASE BREAKING THE MOTHER BOARD AND DAMAGING THE CONTROL BOARD.
2000-06-29 16:11 Dan 2 Evaluation I COULD FULLY REPAIR THIS ACTUATOR AND MAKE IT LIKE NEW, HOWEVER THE COST WOULD BE ABOUT THE SAME AS A NEW ACTUATOR. IF I JUST REPLACED THE BROKEN MOTHER BOARD, AND REPAIRED THE CONTROL BOARD THAT MIGHT GET THINGS GOING, BUT I HAVE SERIOUS CONCERNS THAT THE AMOUNT OF FORCE THAT CAUSED THE DAMAGE I SEE, ALSO CAUSED STRESS DAMAGE TO THE MOTOR OR GEARS THAT I DONT SEE.
2000-06-29 16:13 Dan 2 Warranty - NO -
2000-06-29 16:20 Dan 2 Other I AM CALLING THIS A NON-COST EFFECTIVE REPAIR. THE UNIT WILL BE SENT BACK AS IS, WITH A $120 EVALUATION FEE ASSESED. IF THE CUSTOMER BUYS A REPLACEMENT ACTUATOR FROM US, WE WILL WAIVE THE FEE.
2000-06-29 16:28 Dan 2 Other CONTACTED CUSTOMER ABOUT STATUS. CUSTOMER ADVISES TO SCRAP LOCALLY, AND IS SENDING A P.O. FOR REPLACEMENT ACTUATOR. UNIT SCRAPPED
2000-06-29 16:33 Dan 2 Closed -

2000-06-29 14:58 Dan 3 Received UNIT WAS PACKED POORLY WITH PEANUTS, AND HAD BROKEN THROUGH THE BOTTOM OF THE BOX. NO VISABLE DAMAGE FOUND.
2000-06-29 17:08 Dan 3 Inspection UPON INSPECTION THE CONTROL BOARD HAS BURNING AROUND THE CONTROL INPUT. LOOKS LIKE THEY PUT 115VAC INTO THE 4-20MA INPUT. REQUIRES BOARD REPLACEMENT.
2000-06-29 17:17 Dan 3 Warranty - NO -
2000-06-29 17:22 Dan 3 Hold - Parts THIS BOARD IS CURRENTLY NOT IN STOCK. WE SHOULD BE RECEIVING STOCK WITHIN A WEEK OR SO. WILL ADVISE CUSTOMER, AND SEE IF THEY WOULD LIKE TO EXPLORE OTHER OPTIONS.
2000-07-07 09:58 Dan 3 Shipping UNIT SHIPPED UPS GROUND ON S.O. #100390
2000-07-07 10:27 Dan 3 Closed -



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